The following frequently asked questions relating to our made-to-order service is shown below. If you have further questions that are not listed below please call: +44(0)1274 598669 or email: email@example.com.
Yes – you will need to call or email us to book an appointment and give at least 3 days notice as we have to check our booking system for availability and check with the designers availability as your consultation may require a Skype or FaceTime consultation with the designer. We do require you to advise us at the time of booking if you require a consultation with the designer. As we do not stock bridal outfits in store, they are only available in on our this website’s shop catalogue and on our hi-resolution PDF catalogues available to view in the brochure section. We can order swatches of your chosen outfit once the order has been placed. However, we do have certain formal, semi-formal & prêt pieces from the catalogues that are available to see instore.
The best time to book is Tuesday to Thursday between 11.30 am to 1.30 pm, Saturday between 3.30 pm to 5.30 pm or Sunday 12.30 pm to 2.30 pm. You can either telephone us: +44(0)1274 598669 or email: firstname.lastname@example.org. Visit our automated appointments booking page where you can see the available time slots.
Yes – we can still place your made-to-order, please arrange a telephone or Skype video consultation where we will be happy to advise you on how to process the order. We do advise you to obtain your measurements from a professional tailor and will email you the required measurement guidelines. If you require any swatches prior to order completion, these can be arranged at a charge of £30.00. This will be redeemed from your initial deposit once the order has been placed. If you decide not to proceed with the order, the charge will not be refunded.
For all non-local and overseas made-to-order, we will email you the complete order details and terms and conditions. You will be required to pay for your order in full via bank transfer or PayPal. Once we have received the payment, we will send you your invoice with the delivery timescales. Once your payment has been received your order will be sent for production. We will keep you updated on the progress of your order via email and through your My Account. Your order will arrive at our store first for inspection and size checking. Once our quality checks have satisfactorily completed, we will dispatch your order by Royal Mail Special Delivery with Insurance and Tracking. For International orders we will dispatch via Royal Mail, DHL or Fedex with Insurance and Tracking. If you are based in the UK and would like to collect your order from store or send someone to collect then please advise the consultant.
No – All made-to-order outfits are non-exchangeable and non-refundable. With our strict processes in place we aim to deliver your outfit as per your colour code chosen from the colour chart at the time of the order. (Please note, colours can vary from different fabrics during dyeing process and those shown online due to lighting). For any change of body measurements, we cannot be held liable if these changes have not been notified to us. Once your order is taken the designer can upon request send the sample swatches to our store where you can come to view the colours. We do however offer a replacement of the outfit if it is completely the wrong size or colour. If there is no time for replacement, we will offer a full refund of the outfit.
Once you have placed the order we cannot stop production and neither can we refund any payment under any circumstances. Please read our returns terms and conditions. Due to your outfit being made in Pakistan, we cannot cancel the order if you simply change your mind.
All made-to-order bridal, formal. semi-formal and prêt wear are non- returnable and non-refundable without exception. If there is a fault in the outfit upon arrival in the UK, we will replace this or repair where necessary. Once the outfit leaves the store we will not accept Returns or exchanges. We will not be responsible for any damages to the outfit through wear and tear/washing/dry cleaning.
We cannot account for weight loss or increase once your order has been placed. It is your responsibility to ensure that you advise of any changes to your measurements at least 4 weeks prior to the delivery date. All outfits have extra fabric inside so in the case where you have increased weight then you can request a tailor to readjust for you at your cost.
Your order will be insured when it is dispatched from our store to UK/Overseas so in the case where your item becomes lost or misplaced by the courier we will first confirm with the courier exactly what happened with your order based on the tracking code. If the item has been lost we will request another outfit to be made and recover the costs of misplacement by the courier.
If the order(s) dispatched from Pakistan by the designer are misplaced then the designer will have to handle all logistical issues as we are not the sender during dispatch from Pakistan.