We want our customers to be happy with their purchases and aim to be fair and accommodating with regards to returns. But some items are non refundable (unless faulty) and these are listed below:
All made-to-order Bridal, Formal, Semi-Formal and Prêt We are are non-returnable and non-refundable without exception. Returns or exchanges are not accepted due to incorrectly ordered items, providing incorrect body measurements, radical increase/decrease in weight after placing the order, dislike of style, fit, or colour, damage due to washing/dry cleaning, damage caused by too much sunlight exposure, damage caused by catching/pulling any part of the fabric/embroidery/embellishment and general mis-use of the garment, cancellation of your event or any other reason.
With all made-to-order garments we have strict quality control procedures in place so your garments are checked twice for inspection – once in Pakistan and the second time when your custom order arrives in our store. After inspection, photographs are taken of the garment(s) for record and filed as evidence in case of disputes.
In cause of any genuine fault we will send the garment back to the designer in Pakistan if the fault is major and either have it repaired or have a replacement made. If the fault is minor we will have it repaired by our master tailor.
Your legal rights are not affected.
If you would like further information regarding this, please contact the store Customer Services team on +44(0)1274 598669 or email firstname.lastname@example.org.