The made-to-order process steps are designed to ensure that proper procedures are in place for both ourselves and our customers so that custom orders meet all our strict guidelines and the customer receive their order to the highest expectation and on the required timescales. We have automated all our procedures by utilising google drive to store backup copies of your order(s) as well as providing a secure user account access where we can update the status of your order .
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Appointment
Customer makes an appointment
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Initial Consultation
We provide a free 20 min consultation
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Proceed with order
If customer is ready to proceed then the appointment time is extended to 1 hour with a £50 charge which is deductible from the order
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Order Consultation
We will discuss your order details in-depth including colours, fabric, style and work requirements
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Measurement
Your precise body measurement will be taken which includes leeway
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Deposit
A deposit of 70% is requested for all bridal, formal, semi formal and prêt wear - all deposits are non-refundable
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Order Confirmation
Customer provided order sheet copy with deposit receipt, delivery date and legal terms & conditions
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Sign-off Terms & Conditions
Customer is required to sign our legal terms & conditions in order to proceed with the order
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Email Order Confirmation
A full copy of your order sheet is sent by email with a picture of the outfit(s) , sales invoice and counter signed legal terms and conditions
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Order Sheet Sent to Designer
Your order sheet is sent directly to our designer(s) with all your custom made-to-order details, colour options and body measurements
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Secure My Account Creation
Customer will be requested to create a secure login account using their social media accounts or email
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Order Notes & Progress
Your order details will be added to your account with the line items, brief notes regarding your order and status updates so you can track progress
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Order Arrival
Once your order arrives we will do full quality control checks then steam all outfits
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Outfit Try Request
We will call you to visit our store to try your made-to-order outfit(s) and do your own garment checks
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Order Completion
You will be requested to sign sales collection invoice, sign-off quality control check and pay remaining balance to complete order process
