General Terms and Conditions of Sale

The following General Terms and Conditions of Sale together with the documents referred to below, including the Privacy Policy and General Terms and Conditions of Use) govern the offer and sale of products on our website, “chambeilibridal.com”. Please read these terms and conditions carefully before ordering any products. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions. The Terms and Conditions was last updated on 25th March 2020.

The MADE-TO-ORDER catalogue on chambeilibridal.com are managed directly by its parent company chambeili® which has its registered office in United Kingdom at 149 Bradford Road, Shipley, West Yorkshire.

If you need any assistance, go to the Customer Care area, where you will find information on MADE-TO-ORDER, shipping, payments any other information relating to your on chambeilibridal.com. Remember you can also contact chambeili® Bridal by e-mail (hello@chambeilibridal.com) or by phone: +44(0)1274 598669.

1. Our Business Policy
1.1 chambeili® offers products for sale on chambeilibridal.com and its e-commerce business services are available exclusively to its end users, i.e. the “Consumers”.
1.2 “Consumer” shall mean any individual who is acting for purposes which are outside his or her trade, business or profession.
1.3 chambeilibridal.com reserves the right not to process orders received from users who are not “Consumers” and any other order which does not comply with chambeili® business policy.
1.4 These General Terms and Conditions of Sale (together with the documents referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to products on chambeilibridal.com between the users of chambeilibridal.com and chambeili® Ltd.
1.5 The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on chambeilibridal.com through advertisement banners. Under no circumstances shall chambeili® be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between users of chambeilibridal.com and third parties.

2. How to Execute a Contract with chambeili®
2.1 To place an order for the purchase of one or more products on chambeilibridal.com, you must arrange an appointment at chambeili® store where will discuss your order requirements and formulate your order details form.
2.2 The order form will be accompanied with our MADE-TO-ORDER Terms & Conditions which will need to be signed and dated once your order has been finalised. Your order form will contain product specifications price (including all applicable fees, taxes and shipping fees).
2.3 Before completing your made-to-order for the purchase of bespoke products, you will be asked to carefully read the MADE-TO-ORDER Terms & Conditions, and retain a copy thereof for your own personal reference once signed and dated.
2.4 An order shall be deemed submitted when chambeili® receives your signed and dated the MADE-TO-ORDER order form and Terms & Conditions.
2.5 After your order form has been submitted, chambeili® will process your order by sending a copy to the appropriate designer and filing a copy on google drive.
2.5 The order details for your MADE-TO-ORDER will be added to your My Account (registered users) where you can access. You will also be sent a copy of your order details by email.
2.6 By submitting a MADE-TO-ORDER to chambeili®, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale and MADE-TO-ORDER Terms & Conditions in your contract with chambeili®. Should you not agree with certain provisions of these General Terms and Conditions of Sale and MADE-TO-ORDER Terms & Conditions, please do not place a MADE-TO-ORDER with chambeilibridal.com.
2.7 By placing a MADE-TO-ORDER you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on chambeilibridal.com, through links, including the General Terms and Conditions of Use, MADE-TO-ORDER Terms & Conditions and Cookies & Privacy Policy.

3. Guarantees and Product Price Indication
3.1 On chambeilibridal.com, we offer premium and original branded clothing catalogue for bespoke MADE-TO-ORDER and we are an official and authorised stockists. These products are all made directly from our designer fashion houses, each produced bespoke for with pure fabrics and under stringent quality control.
3.2 chambeilibridal.com does not sell second-hand products, replicas, flawed products or products of lower quality than the corresponding market standards.
3.3 The main characteristics of products are shown on chambeilibridal.com on each product page. The MADE-TO-ORDER products displayed on chambeilibridal.com may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor used. During your made-to-order you will receive colour swatches based on your requirements.
3.4 Prices are subject to change if you require further amendments after your made-to-order has already been submitted for production. In this case you will be notified by telephone or email of any additional costs.

4. Payments
4.1 Payment of the product prices and relevant costs for shipping and delivery must be made at chambeili®. We require you to pay a 70% deposit on the day you place the order and the balance and relevant shipping costs will be paid once your outfit arrives in store. For online orders, you must pay for the outfit in full and the relevant shipping costs will be added once your outfit arrives in UK. You can pay by credit card (all major Credit Cards accepted), by Bank Transfer or by Cash.

5. Shipping and Delivery of the Products
5.1 Delivery
We use international couriers such as DHL/Skynet/FedEx to ship your order from Pakistan to UK. As your outfit is being made in Pakistan, we do advise you to give at least 3 weeks from the date of delivery to the date of your event.to take in to account any unforeseen delays There can be chances of delay due to logistical issues which are beyond our control. We do advise to allow 10 working days from the date of your delivery. We will contact you once your outfit has been shipped and arrange a trial of your outfit in store. We advise a minimum of 5-7 weeks to process any MADE-TO-ORDER Formal, Semi-Formal and Prêt dresses, and a minimum of 4-5 months for bridal orders.

You will be responsible for the full payment of the cost of delivery from Pakistan to UK including any import charges and any cost of UK mainland postage.

6. Customer Care
6.1 For any information requests chambeilibridal.com can be contacted via e-mail at hello@chambeilibridal.com or by phone: +44(0)1274 598669. For further information, go to the Customer Care area.

7. Consumer Rights and the Cooling-Off Period
7.1 If you are a Consumer, you may cancel your contract with chambeili® in relation to products purchased from chambeilibridal.com on the day of your made-to-order consultation prior to making a deposit. You will however incur a fee of £50 for your consultation period without exception. We do not refund any orders once the order has been processed.
7.2 Returning made-to-order products:
All MADE-TO-ORDER Bridal, Formal, Semi-Formal and Prêt We are are non-returnable and non-refundable without exception. Returns or exchanges are not accepted due to incorrectly ordered items, providing incorrect body measurements, radical increase/decrease in weight after placing the order, dislike of style, fit, or colour, damage due to washing/dry cleaning, damage caused by too much sunlight exposure, damage caused by catching/pulling any part of the fabric/embroidery/embellishment and general misuse of the garment, cancellation of your event or any other reason.

With all MADE-TO-ORDER garments we have strict quality control procedures in place so your garments are checked twice for inspection – once in Pakistan and the second time when your custom order arrives in our store. After inspection, photographs are taken of the garment(s) for record and filed as evidence in case of disputes.

In cause of any genuine fault we will send the garment back to the designer in Pakistan if the fault is major and either have it repaired or have a replacement made. If the fault is minor we will have it repaired by our master tailor.

Your legal rights are not affected.

8. Items returned because they are damaged, defective or incorrect
8.1 All our made-to-order products are quality checked in store before customer collection. If you have ordered your outfit on-line, we will carry out a full quality check and take photographs of the outfit for our records. Once your outfit arrives and you have noticed a fault/defect of any kind, you must contact chambeili® immediately within 1-2 days and send photographs of the fault. We will contact the designer to have this inspected and follow up with the course of action.
8.2 If we ask for the outfit to be returned to chambeili®, you must return the products in the same condition in which you received them. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. Please note, we will not accept any product that has been worn or damaged due to wear and tear.
8.3 You can return the products to chambeili® Ltd either by:
a) packaging the relevant products securely and sending them to chambeili® Ltd with your invoice using Royal Mail Special Delivery with Tracking; or
b) by returning your item(s) together with your invoice to chambeili® store.

9. MADE-TO-ORDER
Please read the following FAQ’s for refunds and returns:
9.1 The size or colour I ordered is not right – can I get my money back?
It is your responsibility to ensure you provide the correct size and colour during your order process. We have provided the size guide for you to check your correct measurements. As for colours – we have only allowed for standard common colours to be chosen and these are industry standard so we cannot allow for refunds if you are not satisfied with the colour. The only options we provide is a replacement for any suit where a completely wrong size or colour has been dispatched as a mistake.
9.2 The outfit is faulty – can I get a replacement or refund?
During the order process all orders arrive at chambeili® store in the UK for quality control checks. We carefully examine all garments for faults. If the garment has any faults we will request a new outfit to be sent through a fast-track process. When we dispatch your garment it will be fault-free. If any fault occurs once the product has been worn due to neglect, not following proper garment cleaning instructions, spillage of drinks or food stains or catching then we are not responsible for any damages.
9.3 I have changed my mind after I submitted the order – what will happen?
Once you have placed the order we cannot stop production and neither can we refund any payment under any circumstances.
9.4 What if I put on more weight or lose weight during the order process?
We cannot account for weight loss or increase once your order has been placed. It is your responsibility to advise us of any change in body measurements at least 4 weeks prior to the delivery date. If the outfit does not fit due to size change, you will cover the cost of any additional tailoring
9.5 Why is there a price difference for made-to-measure compared to chambeili® store price?
Made-to-measure custom orders costs more than an item of fixed size and colour available at chambeili® store. We will add all relevant international shipping costs, duty and taxes to your order
9.6 Can I place a made-to-order at chambeili® store?
Yes – you will need to call either complete our appointments booking on chambeilibridal.com or call us on +44(0)1274 598669 to arrange an appointment. For all online enquiries, we do advise you to arrange a telephone consultation to discuss whether your requirements can be fulfilled prior to making a consultation booking.
9.7 What happens when my order is misplaced by the courier?”
Your order will be insured when it is dispatched from our store to UK/Overseas so in the case where your item becomes lost or misplaced by the courier we will first confirm with the courier exactly what happened with your order based on the tracking code. If the item has been lost we will request another outfit to be made and recover the costs of misplacement by the courier.

If the order(s) dispatched from Pakistan by the designer are misplaced then the designer will have to handle all logistical issues as we are not the sender during dispatch from Pakistan.

10. COVID19
10.1 Any bridal wear orders placed during the month of March 2020, we strongly advise customers not to book any venues and be prepared for a long wait due to limited production facility in Pakistan due to lockdown rules. In addition, do not make any additional change requests as this will cause further delay and will breach our contract terms.
10.2 chambeili Bridal are not the manufacturers for any bridal or formal wear and therefore we are completely reliant on our suppliers, namely Faiza Saqlain, Zonia Anwaar and Hamza Anwar. As these are unprecedented times we have no control over timeframes and since the outbreak began in Pakistan, the government as re-introduced strict lockdown measures in June 2020 which will add even further delays.
10.3 The standard production time for bridal order Pre-COVID19 was 3 months as per sample. Post-COVID19 the expected production time for bridal orders as per sample is a minimum timeframe of 4 months and any additonal customisation will take lead time to 5 months minimum. For formal and party wear the standard production time Pre-COVID19 was 5-6 weeks and Post-COVID19 the minimum production time is 7-8 weeks.
10.4 You should only book your venue once you have confirmation that your bridal outfit will be landing in the UK as  due to the current situation, things are changing on a daily basis in Pakistan, therefore we cannot forecast any unpredicatable delays for bridal orders to be completed and despatched from Pakistan. We can only advise that you should have at least 8 weeks time frame from the despatch date of your bridal order to your wedding date to prevent any disappointment. Please also be advised that DHL shipments from Pakistan are delayed by 7 working days and can take up to 14 working days to arrive in the UK and are subject to UK Customs and Clearance.
10.5 If you are wanting to place a bridal order, please note that we are currently working on a minimum time frame of 4 months. Once your order has been placed, we will not accept any changes to the outfit. If you make any changes to your order sheet, this will delay the delivery of your bridal. In such a case, we advise that you are 100% sure before you complete your order. As we rely on suppliers to make the outfit we will send them the deposits to purchase the materials and begin the work, therefore all bespoke made to measure orders cannot be refunded or exchanged.

11. Privacy
11.1 You will find information on how we process your personal data by clicking on Privacy Policy.
11.2 You are advised to read, if you haven’t already done so, our General Terms and Conditions of Use which also contain important information on how we process the personal data of our users and on the security systems of chambeilibridal.com.
11.3 For further information on our Privacy Policy you can contact us at privacy@chambeili.com or at our registered offices located in 149 Bradford Road, Shipley, West Yorkshire, company registration number 08184636.

12. Governing Law
12.1 These General Terms and Conditions of Sale are governed by United Kingdom law and in particular by Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 (UK Regulations) on certain aspects related to e-commerce.

13. Amendments and updates
13.1 The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on chambeilibridal.com.

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COVID19: Expect production delays from Pakistan

PRODUCTION UPDATE ON ORDERS PLACED PRE-COVID19 OUTBREAK AND CURRENT FORECAST:

If your bridal order was placed during March 2020 prior to COVID19 outbreak then the order may still be in production and we are totally dependent on our suppliers in Pakistan as there are partial closures on weekends and our suppliers are not in full operation due to staff reduction. There are expected delays both in manufacturing and shipping as passenger flights are not operating. Therefore, shipping will take a minimum 14 business days.

In order to avoid disappointment please allow for these extra unforseen delays before you book your event after July 4th in the UK. The UK prime minister Boris Johnson has announced that weddings of up to 30 people under social distance measures can take place. As a retailer we advise you wait for your orders to arrive in UK and take into consideration that this is unprecedented times that has affected all global businesses. We cannot guarantee production timeframes or shipment arrival dates as this is subject to the logistic companies regulations and operations during COVID19. Things are constantly changing in Pakistan which are not in our control and subject to lockdown rules.

COVID-19: Guidance for Bridal and Formal Wear Orders